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Return & Exchange Policy

Return & Exchange Policy

  • At the time of receipt of products, customer shall check to ensure that product is in proper condition to his / her satisfaction and sign on delivery challan as his/her acceptance of  the product.
  • Any damage discovered at the stage of inspection by the Customer when it is unpacked by the delivery associate during delivery, the damaged product would be entitled for immediate replacement.
  • If a product purchased, malfunctions at the time of demo / Installation, it will be treated as 'Dead-On-Arrival" and the product will be entitled for replacement as per manufacturer's warranty terms.
  • No request for exchange of product will be entertained subsequent to the customer signing the document (delivery challan) acknowledging the receipt of the product to his/her satisfaction. In case of defects noticed by customer there after, such defects will be serviced by the Manufacturer's service centre as per the manufacturer's warranty terms.
  • Products like Mobile phones, Laptops, Tablets, Digital cameras, Handy cams and other IT peripherals & accessories are under 'carry in warranty' and all services are provided by manufacturing companies through authorized service providers. This is also applicable for any DOA case.

If you are not satisfied with any of the product brought from us, we will happy to accept them for return and issue a Credit Note against the same subject to the following:

  • Request for return should be made within 7 days from date of purchase.
  • The product to be returned should be in saleable condition with original packing.
  • Invoice copy /delivery challan / money receipt in original will be required to be submitted at the time of such request.
  • The Credit Note issued can be used for purchase of any product within the store within the stipulated validity period and cannot be refunded in cash or otherwise.
  •  Products like Mobile phones, Laptops, Digital Cameras, IT accessories, DVDs, Gaming software ,Air coolers ,Free gifts & Personal care products will not be returned (taken back) or exchanged once sold.
  •  No return of any product purchased under a promotional scheme or discount or where invoice specifically mentions "no replacement".
  •  We reserve the right to request the customer for identification.